Emotions and Mood

 

Emotions and Mood: -

 Emotion is something which is short-lived. Emotion is specific event/situation-based but mood is not event/situation-based. Emotions are immense, discrete and action-oriented. On the other hand, mood is longer-lived, less intense, unclear, composed of multiple specific emotions and cognitive in nature.

Mood is of two types: -

1.       Positive Affect – Consists of specific positive emotions

2.       Negative Affect – Consists of specific negative emotion

 

 

Positivity Offset: - In any neutral situation, you feel mildly positive then it is considered as positivity offset.

Sources of emotions and mood - There are several sources such as: -

1.       Personality

§  Affect intensity - the degree to which any situation, person, event affects your emotions.

2.       Time of the day – Research says that you build up a positive mood at a later piece of the day and varies as the day end.

3.       Day of the week 

4.       Weather

5.       Illusionary Co-relation

6.       Stressful event

7.       Social activity

8.       Sleep

9.       Exercise

10.    Age

11.    Gender

Emotional Labour: A situation in which an employee expresses organizationally required emotions during inter-personal transaction at work. When the organizationally required emotions are shown, you have to project them as per requirement. Emotions under this are of two types: -

a.       Felt emotions

b.       Displayed emotions

These two results in two types of acting: -

ü  Surface acting – When you feel something else and display something else. You have to forego your expressions to maintain the present moment. It eventually lowers job satisfaction.

ü  Deep acting – When you are working on and developing yourself for a positive change that is required as per the need of the situation. It affects job satisfaction positively as it upgrades the individual and helps him adapt to the existing scenario of the organization.

Emotional Dissonance – The disparity between employees having to project one emotion while feeling another.

Affective Events Theory – Any event that affects your emotions and eventually affects your performance and productivity. Employees react emotionally at work to things that are happening to them. These reactions cause influence on their work performance and productivity. Affective events theory suggests a model that shows that work-place events cause emotional reactions on the part of employees which then influences workplace attitudes and behaviours.

Emotional Intelligence: A person’s ability to: -

·         Perceive emotions of self and others;

·         Understand the meaning of these emotions;

·         Regulate his/her own emotions accordingly

These three steps are quoted in three terms and included in Models of Emotional Intelligence: -

1.       Conscientiousness: Conscious (Awareness towards surroundings), Conscience (Moral ethics, Zameer, Inner voice). This is that step of perceiving your as well as others’ emotions.

2.       Cognitive Ability: Understanding and interpreting these emotions

3.       Emotional Stability: Regulating the emotions accordingly.

Emotional Regulation: -

A.      Emotional Suppression: I am intelligent enough to suppress the unwanted emotions and let the wanted emotions come out as a reaction.

B.      Cognitive Reappraisal: When you’re reframing your outlook/thought-process to some emotional situation.

C.      Social Venting: When you try to let out your emotions so that you may keep functioning properly with sanity. E.g.; letting out your frustration in front of your friend which is due to your manager.

D.      Mindfulness: When you acknowledge the emotions and try to have a positive approach and everything adds up to your experiences. It includes the following: -

a.       Reception

b.       Attention

c.        Awareness

OB Applications of emotions and moods: -

1.       Selection Process: How do you select an employee for a job or a process or product etc.

2.       Decision Making: Be it decision related to appraisal, investment, etc.

3.       Creativity: When you’re positive about your workplace and your job you try being creative.

4.       Motivation: A negative mood cannot lead to a motivated life.

5.       Leadership: You can impact and influence people as a leader giving them a positive outlook and channelizing their energy in the right direction.

6.       Negotiation: Emotions affect your negotiating skills and helps in forming better arguments.

7.       Customer Service: A balance can be created between the employer and customers

8.       Work-life Satisfaction: It can be of a dual-nature as if your emotions and moods are positive, you’ll be more satisfied with your work and vice versa.

9.       Deviant/ Counter-productive work behaviour: It can impact your emotions and moods in a negative way.

10.    Safety and Injury at work: Safe working conditions can impact your emotions and moods